FAQ
Answers to the most common questions about orders, delivery and returns.
How do I change the delivery address?
If your order hasn't shipped yet, message us on Telegram or Instagram with your order number and the new address — we'll update it. Once shipped, the address can only be changed through the carrier's branch.
How can I cancel my order?
Contact us as soon as possible before the order ships — we'll cancel it and refund you. If the order has already shipped, it can be processed as a return once you receive it.
Can I change my order (swap an item)?
Yes, as long as the order hasn't shipped. Message us — if the size or colour you need is in stock, we'll swap the item.
Do you ship internationally?
Yes, we deliver worldwide. Cost and delivery times are calculated at checkout. Any customs duties are paid by the recipient.
How can I exchange or return an item?
Within 14 days of your order, provided the item keeps its original appearance, tags and packaging. See the Return Policy for details.
How soon will I get my refund after a return?
Refunds are issued within 14 days after we receive and inspect the item — using the same payment method.
What are the terms for using a gift certificate?
The certificate is electronic, for an amount of your choice. It's valid for all items in the store and is sent after payment. You can apply it at checkout.
Who pays for order delivery?
Delivery within Ukraine is paid by the recipient according to Nova Poshta's rates. International delivery cost is calculated at checkout.
